Recently, a limited number of iPhone 12 and iPhone 12 Pro owners have complained about annoying speaker issues with their phones. Apple has now publicly recognised the problem and stated that it will repair affected phones for free.
“Apple has discovered that a small percentage of iPhone 12 and iPhone 12 Pro devices may have sound difficulties as a result of a component failure on the receiver module. In a subsequent blog post, the business stated that “affected devices were built between October 2020 and April 2021.”
“Your iPhone 12 or iPhone 12 Pro may be eligible for service if the receiver does not generate sound when you make or receive calls,” the notification continued. If you’re having problems with your iPhone 12 or iPhone 12 Pro’s speaker, Apple has provided a list of actions to try. Here’s what users who are affected should do.
How to get your iPhone 12/ iPhone 12 Pro speaker issue resolved for free
Users who are affected should first see an Apple Authorized Service Provider or an Apple Retail Store. They can also call Apple Support to arrange for Apple Repair Center mail-in service.
Prior to any servicing, company representatives will evaluate the iPhone at the service centre. This will be done to see if the phone in question is qualified for the free repair. You may not be eligible for a free repair if the speaker problems or any other issues have arisen as a result of previous concerns, such as a cracked screen.
Apple also said that the programme would cover affected iPhone 12 and iPhone 12 Pro devices for two years after they are first sold in stores. It also does not extend the two phone models’ usual warranty coverage.
The company also stated that the repair may be restricted/limited to the original country/area of purchase, implying that users in some locations may be required to be in the territory of purchase in order to be eligible.
